Overview
StudyHub is a mobile app designed to support Caulfield Monash University Students in booking, finding, and accessing booked private study rooms in the Monash Library. Digital signage and a color and symbol coding system will need to be physically implemented for multiple purposes such as wayfinding and booking room processes
The Problem?
Many Monash students - especially first-years who are new and unfamiliar to the campus' large library - struggle to locate and book private study rooms. Stress, unclear signage, unfamiliar layouts, and an intimidating website makes using and booking the rooms less appealing.
At the same time, wayfinding was a required component we were required to implement within this project which we saw as an opportunity rather than a constraint.
User Personas
Research & Insights
Through experience flow mapping and user story development, we found common frustrations:
Confusing room locations within the multi-levelled library
No real-time guidance
No confirmation you're in the right place
Apprehension about asking for assistance
The Solution - StudyHub App
The StudyHub mobile app is designed for Monash students to easily book, locate, and confidently arrive at private study rooms.
Key Features:
Interactive Navigation: Real-time, step-by-step directions assisted by color strips on the library floor, using track-following wayfinding.
In app Checklist: Guides students through checkpoints, reassuring them and reinforcing spatial understanding.
Room Identification System: Color and symbol-coded signs in the library and at rooms that match the app's interface to instantly make their room distinct.
Digital Check-in: Ensures and confirms the correct user is using the room, preventing booking misuse as well as confrontation.
@2025 Anne Lau